We plan every expedition around fixed commitments such as permits, stays, vehicles and crew, so we have to ask for fair notice if you cancel. This policy explains how cancellations, date changes and refunds work at The Expedition House.
1. If you cancel
Refunds are calculated on the total amount you have paid for the booking, based on how many days before the departure date we receive your written cancellation (email or WhatsApp message).
| When we receive your cancellation | Refund |
|---|---|
| More than 15 days before departure | 90% of the amount paid |
| 7 to 15 days before departure | 50% of the amount paid |
| Less than 7 days before departure, or no-show | No refund |
- The "days before departure" is counted from the date of your cancellation message to the first day of the trip.
- Payment gateway and bank charges, if any, are not refundable.
- If you cancel only some travellers from a group booking, the policy applies to those travellers, and the price per person for the remaining travellers may change.
- Custom (private) expeditions: once we have paid hotels, vehicles or permits on your behalf, those amounts are non-refundable. We will tell you in writing what applies when we send your quote.
2. Changing your date
- You can change your travel date once, free of charge, if you tell us at least 15 days before departure and seats are available on the new date. Any difference in price is payable by you.
- Later or repeated changes are treated as a cancellation and a new booking.
3. If we cancel or change your trip
- If we cancel a departure, for example because the minimum group size is not reached, we will offer you a full refund, another date or a credit note, whichever you prefer.
- If we have to change or shorten the trip because of weather, landslides, road closures, permit problems or safety concerns, we will offer the best alternative. Services that could not be used for these reasons are not refunded unless we say so in writing, but we will pass on any savings we receive from our partners.
- If you leave a trip early, miss a pick-up, or are asked to leave because of conduct that risks safety, unused services are not refundable.
4. Credit notes
If you choose a credit note, it is valid for 12 months from the date of issue, can be used for any The Expedition House expedition, and is not exchangeable for cash.
5. How to request a cancellation or refund
- Email info@theexpeditionhouse.in or message us on WhatsApp at +91 9015039193 with your name, trip, travel date and booking details.
- We will confirm your cancellation and the refund amount in writing within 2 working days.
- Approved refunds are returned to the original payment method or bank account within 7 to 10 working days.
6. Events beyond our control
We are not responsible for delays, cancellations or extra costs caused by natural disasters, pandemics, strikes, government orders or other force majeure events. In these cases we will work with you in good faith to reschedule, issue a credit note or share a fair partial refund after recovering what we cannot get back from suppliers.
7. Travel insurance
We strongly recommend travel insurance that covers cancellation, medical care and evacuation. It may cover costs that this policy does not.
8. Questions
If anything is unclear, ask before you book. Contact us at info@theexpeditionhouse.in or +91 9015039193 (Available 9 AM – 9 PM).